Technical Account Management (TAM) is an additional service that is available to Aiven Enterprise support tier customers.

If you are interested in the Aiven TAM service please get in touch with sales@aiven.io

TAM is a named contact person who focuses on understanding your use cases and ensuring optimal use of Aiven services.

The main benefits of the TAM service include

  1. Direct contact to ensure optimal service use and communication
  2. Support coordination with regular ticket overviews
  3. Closer to Aiven Tech Operations with joint preparation for major events
  4. Increased influence on Aiven products with roadmap and feature request reviews
  5. Proactive help with best practices, bad pattern recognition, and capacity planning
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