Technical Account Management (TAM) is an additional service included in the Aiven Enterprise support tier. You can read more about our support tiers here.
TAM is a named contact person who focuses on understanding your use cases and ensuring optimal use of Aiven services.
Main benefits of the TAM service include
- Direct contact to ensure optimal service use and communication
- Support coordination with regular ticket overviews
- Closer to Aiven Tech Operations with joint preparation for major events
- Increased influence on Aiven products with roadmap and feature request reviews
- Proactive help with best practices, bad pattern recognition, and capacity planning
If you have any questions about our TAM service please get in touch with email@example.com