Technical Account Management (TAM) is an additional service included in the Aiven Enterprise support tier. You can read more about our support tiers here.

TAM is a named contact person who focuses on understanding your use cases and ensuring optimal use of Aiven services.

Main benefits of the TAM service include

  1. Direct contact to ensure optimal service use and communication
  2. Support coordination with regular ticket overviews
  3. Closer to Aiven Tech Operations with joint preparation for major events
  4. Increased influence on Aiven products with roadmap and feature request reviews
  5. Proactive help with best practices, bad pattern recognition, and capacity planning

If you have any questions about our TAM service please get in touch with sales@aiven.io

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