Aiven services are provided by Aiven Ltd, a private limited company incorporated in Finland. This article describes our tax status in different jurisdictions. None of our marketed prices include value-added or other taxes.
The Finnish law requires us to charge a value-added tax for services provided within the European Union. The value-added tax percentage depends on the domicile of the customer.
For business customers in EU countries other than Finland we can apply the reverse charge mechanism of 2006/112/EC article 196 when a valid VAT ID is entered into the billing information of the relevant Aiven project.
Rest of the world
No value-added tax is applied to services sold outside the European Union as described in Value-Added Tax Act of Finland section 69 h. Finland has tax treaties with most countries in the world affirming this status.
According to the tax treaty between Finland and United States no tax needs to be withhold from payments by US entities to Aiven. Although we believe a W-8 form is not required to confirm this status, we're happy to provide a W-8BEN-E form describing our status when required. Please contact our sales department to request one.
Updating your tax status
Billing information can be set by Aiven users in the console's Billing → Profile section, screenshot below. Once the billing country has been updated there, it will be used in all future invoices. Billing estimates are updated approximately once an hour, so it may take up to an hour for the new tax status to become visible on the invoice estimates.